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Delivery

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These are the answers to the most frequently asked questions about this topic

Our aim is that all our products reach you in perfect condition. If you are disappointed in any way; or should you receive damaged or faulty product; or receive an incorrect order please contact us within 14 days upon receiving your purchase. We do not provide refunds for change of mind unless goods are damaged or faulty, and in instances where item(s) ordered are out of stock. We will provide refunds for these items and will be credited to the same payment method used. Please ensure your return meets the following conditions:
  • Returns can be sent up to 14 days after receiving your order.
  • Return your products in an undamaged package (preferably the original shipping box).
  • For products that are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.
  • Please also return the gift to us if you return the entire order. If not, we will charge the purchase amount of the gift when purchasing, with the amount to be returned.

Tip: always keep the shipping confirmation until your return has been fully processed.
Unpacking your Rituals order is almost as exciting as opening a gift. That’s why we do everything we can to deliver your products properly. Has unpacking your order been an unpleasant surprise instead because something is missing or damaged? Please inform us how we may assist you, so that you can enjoy your latest purchases as quickly as possible.

Tip: if you’ve ordered multiple or large products and your order is incomplete, always check if we are delivering your order in multiple parts.
Of course, once you’ve placed your order, you won’t want to wait to get your hands on the lovely products. We will of course let you know when your order is on its way; you will receive an email with your track & trace code. It’s worth using this code to track your order via our carrier, so that you will know exactly when you can expect it.

Why does it sometimes take a little longer?

We always try to make our estimated delivery times. Note that for some areas it might take longer for your order to arrive.

Your order may experience a delay at our carrier. Keep an eye on your track & trace code.

If an ordered product is not in stock, we generally refund the order. However, we may deliver your entire order a little later than your selected delivery date.

We sometimes need to adjust our delivery times if we are particularly busy. For instance, this may occur during the holiday season. You can find current delivery estimates on our website.

We do not deliver on public holidays.